5-Star Hotel : Head Receptionist

Responsibilities include but are not limited to: Take responsibility for the smooth operation of Reception, acting as the senior point of contact in the Front Office Manager's absence Manage check-ins, check-outs, guest accounts, and golf-related transactions using the property management system Lead and supervise team members, resolve guest queries or complaints effectively, and upsell hotel facilities Balance cash, manage floats, and ensure strict control over financial transactions and end-of-shift procedures Criteria: 3-5 years of Front Office experience in a luxury 4/5-star hotel, with at least 1-2 years in a supervisory or senior leadership position A relevant hospitality, hotel management, or tourism qualification Proficiency in hotel property management systems (Protel is highly advantageous) Strong administrative, communication, and cash-up skills, with a flexible approach to working shifts, weekends, and public holidays