Account Manager

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.  

We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there’s never been a more exciting time to join us or a better place to grow your career! 

The Role 

We now have an exciting, full-time opportunity for an experienced Account Manager who will help grow our Agency portfolio. Ideally you will be a driven and passionate individual with proven Account Management experience and excellent negotiation skills. You will ideally live within a commutable distance of our office in Tyger Valley! 

This role is all about building strong relationships to retain and develop existing clients, as well as developing new business and new clients. 

Responsibilities: 

• Managing and increasing sales by maintaining and developing customer accounts 

• Actively developing sales from new and lapsed customers  

• Growing the account base, through proactive and structured account reviews 

• Continually maximising profit through effective account management, finding new upsell opportunities, ensuring accounts are purchasing additional products 

• Achieving individual sales targets, KPI’s and managing each of your customer accounts to the agreed level 

• Providing an excellent level of service to all customers 

• Forecasting future sales and buying patterns for all accounts 

• Keeping your Team Leader informed of any significant developments with key customers  

Essential: 

• Sales experience, with the ability to identify and maximise upsell opportunities 

• Strong negotiation skills with experience speaking to key decision makers and handling objections 

• A confident and outgoing individual with interpersonal skills 

• Able to demonstrate good organisational qualities and able to multi-task efficiently  

• Ability to work calmly, effectively and to listen whilst working to various KPIs  

• Obtain and respond positively to feedback 

Desirable: 

• Experience in managing clients through to renewal 

• Experience of working with Microsoft office applications 

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.  

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.