Analytics, Reports (BI) & Campaign Support Engineer at Sheer Logic

About the Role


A leading multinational is seeking an Analytics, Reports (BI) & Campaign Support Engineer to ensure smooth operations of business analytics, reporting, and campaign platforms. You will manage BI and campaign projects, integrations, and system changes, ensuring service availability, performance, and delivery of functional business KPIs.


Key Responsibilities


Review daily BI KPI dashboards with departments to ensure accuracy
Manage RA validation processes before campaign launches
Own incident management, tracking, and stakeholder updates
Provide functional administration of data warehouse components
Deliver historical, current, and predictive business intelligence views
Enable self-service reporting for business users
Track and report promotions, commissions, and bonuses
Perform data mining, modelling, and report development (ETL/BO processes)
Support campaign project handover with zero defects (UAT signoff)
Assist business with requirements for enhancement projects
Ensure audit compliance and enforce IT/business process standards


Qualifications & Experience


University degree in Computer Science or related discipline
Professional qualification in Databases, ETL, and Unix/Linux systems
1 - 3 years' IT experience, preferably in telecoms
Experience with ETL platforms (Canvas, Fractal, Rubix)
Proficiency in SQL and campaign management systems (e.g., 6D)
Experience managing diverse and complex platforms/environments


Skills


Expertise in Oracle, DB2, Postgres, Unix systems, ITIL
Strong communication, presentation, and organisational skills
Ability to influence cross-functional teams without formal authority
Proven success in defining and launching IT service operations manuals