Key Responsibilities
Sales & Customer Service
Welcome customers, assess their needs, and recommend suitable beauty products.
Explain product benefits, usage instructions, and expected results.
Upsell and cross-sell products professionally.
Handle customer queries, complaints, and returns in a timely manner.
Shop Management
Open and close the shop; ensure the shop is clean and well-presented.
Manage stock levels daily and ensure shelves are always fully stocked.
Track fast-moving and slow-moving items and advise management.
Maintain visual merchandising standards.
Ensure all equipment and displays are in good working condition.
Order & Inventory Management
Receive, record, and process all customer orders (walk-ins, online, WhatsApp, Instagram).
Track deliveries, follow up with courier services, and ensure timely dispatch.
Conduct weekly stock counts and prepare inventory reports.
Identify when to reorder and share procurement needs with the owner.
Technical Expertise (Product Specialist)
Understand all beauty products, ingredients, and skin types.
Guide customers on correct product combinations, routines, and safety.
Stay updated on beauty trends and new product launches.
Provide basic product demonstrations or mini consultations.
Cash & Records Management
Handle daily sales transactions (cash, M-Pesa, POS).
Maintain daily sales logs, receipts, and end-of-day reports.
Ensure accurate cash reconciliation.
Marketing Support
Create simple content (videos, photos, product descriptions) for social media.
Share promotions, new arrivals, and beauty tips with customers.
Assist in growing client loyalty and repeat sales.
Requirements
Qualifications & Skills
Certificate or diploma in Beauty Therapy, Cosmetology, or a related field.
1 - 2 years experience in beauty retail or a cosmetic shop.
Strong knowledge of skincare, hair care, and beauty products.
Excellent customer service and communication skills.
Good computer skills (POS systems, inventory apps, WhatsApp Business).
Honest, organized, reliable, and sales-driven.