Blended-Customer Service

Job Description Responsibilities are not limited to the enclosed Supporting customers across the wider business. Provide world class customer service to both new and existing customers. Provide Sales support to customers. Continual learning of products/services. Promote and sell products to new and existing customers Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries whilst delivering customer service excellence Contribute to the workstream to deliver objectives to agreed business targets (including growth, quality and compliance) Deliver accurate information on products and services to ensure consistency across the organization and provide trustworthy customer service Identify and understand customer needs in order to provide a consistently high-quality service Escalate any queries, complaints to the relevant business units to ensure they are handled and resolved in a timely and professional manner Increase customer retention, loyalty and build a credible reputation Grade 12 (Mandatory) Soft skills & Telecommunications Experience (Advantageous) Computer Literacy (MS Office, Social Media, Online, Navigation) Good articulation of the English language (Spoken and Written) Experience 12 months BPO experience Some post High School education preferred Responsibilities They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues. These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries. Qualifications Graduate 1 - 3 Years