Business Manager

Job Summary Our client is seeking an experienced, strategic, and results-driven Business Manager to oversee business operations, drive revenue growth, manage teams, and improve profitability. The ideal candidate will have strong experience in the travel and tourism industry, business development, client relationship management, and operational leadership. Key Responsibilities Oversee daily business operations and ensure efficient service delivery across assigned locations. Develop and implement business strategies to drive revenue growth, profitability, and market expansion. Identify new business opportunities, develop strategic partnerships, and grow the company's customer base. Manage travel and tour services, including flight bookings, hotel reservations, holiday packages, visa assistance, and other travel-related offerings. Build and maintain strong relationships with corporate clients, travel partners, airlines, hotels, and other service providers. Develop and monitor business budgets, revenue forecasts, operating costs, and financial performance. Lead, supervise, and evaluate staff performance to ensure productivity and accountability. Establish and monitor key performance indicators (KPIs) for business development, sales, customer satisfaction, and operational efficiency. Ensure excellent customer service, timely resolution of complaints, and strong client retention. Monitor industry trends, competitor activities, and market opportunities to strengthen the company's competitive position. Ensure compliance with relevant travel industry regulations, company policies, and operational standards. Prepare periodic business performance reports and provide strategic recommendations to management. Coordinate operations across Lagos and Port Harcourt, ensuring consistency in service quality and business objectives. Key Performance Indicators (KPIs) Revenue growth and profitability. Achievement of sales and business development targets. Customer satisfaction and client retention rates. New corporate accounts and strategic partnerships secured. Operational efficiency and cost management. Staff productivity and achievement of departmental targets. Timely resolution of customer complaints. Achievement of business expansion and market growth objectives. Requirements and Qualifications Bachelor's Degree in Business Administration, Management, Tourism, Hospitality, or a related discipline. 5 - 8 years of relevant professional experience, including significant experience in business management or a leadership role. Proven experience in the travel and tourism industry is strongly preferred. Demonstrated ability to drive sales, grow revenue, manage budgets, and improve business performance. Strong knowledge of travel operations, ticketing, tour packages, reservations, and customer relationship management. Excellent leadership, negotiation, communication, and decision-making skills. Proficiency in Microsoft Office and relevant travel management, booking, or CRM systems. Ability to manage multiple priorities and coordinate operations across different locations. Strong commercial awareness, analytical thinking, and problem-solving abilities.