Claims Investigator (CPT)

Purpose of the Role Up for a new challenge, feel you can make a difference? The Claims Department is looking for enthusiastic Individual who would like to join the MiWay Claims Investigations Team in 2026 as, Claims Investigator based in Cape Town Minimum Qualification Required Grade 12/Standard 10/NQF 4 Tertiary qualification will be an added advantage. General Experience Minimum 3 years Claims Investigations experience, more specifically Accident claims Any field investigations experience, e.g from law enforcement agencies, etc. Experience in Personal lines and commercial products essential. Solid understanding of claims systems and claims procedures: inclusive of claims, investigations, and legal department processes Deliverables include, but will not be limited to; Own vehicle and valid South African driver's license. Validating claims by meeting with clients, Brokers, SAPS officials, tracing witnesses compiling investigations report on the work done in line with Miway Claims Philosophy. Managing validations of Accident claims and other skill sets when required. Reaching company goals and targets set for the Commercial and Personal line Investigations department. Administering assigned claims and set tasks. Managing client and broker expectation. Knowledgeable on Broker procedures. Maintaining set timelines on the processing of claims. Competencies Required Must be highly proficient in dealing with clients at all levels Thorough knowledge of claims investigation techniques Excellent written and verbal communication skills Attention to detail Strong administration skills Self-motivated, inspire others Motivation and desire to excel Problem solving skills and solution oriented Flexibility Ability to multi-task and cope with pressure Ability to perform under pressure Meeting deadlines Proper time management Commitment to personal and team goals Professionalism Ability to apply business rules and processes Excellent interviewing skills Provide technical guidance to team members