Collections Agent

<p style="text-align: justify;"><strong>Who we are</strong><strong><br></strong>Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.<br>Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of the POS transactions in Nigeria.</p> <p style="text-align: justify;"><strong>Job Title: Collection Agent</strong></p> <p style="text-align: justify;"><strong>Location: Lekki Phase 1 (Onsite)</strong></p> <p style="text-align: justify;"><strong>Employment Status: Outsourced</strong></p> <p style="text-align: justify;">&nbsp;</p> <h3 style="text-align: justify;"><strong>Roles &amp; Responsibilities</strong></h3> <p style="text-align: justify;">The <strong>Collections Agent </strong>is responsible for managing delinquent loan accounts and recovering outstanding payments through structured customer engagement across approved communication channels. The role focuses on early-stage and mid-stage arrears management, ensuring high recovery rates while maintaining compliance with internal policies and regulatory guidelines.</p> <p style="text-align: justify;">The officer is expected to meet daily productivity and recovery targets while delivering professional and compliant customer interactions.</p> <ul style="text-align: justify;"> <li>Manage an assigned portfolio of delinquent loan accounts and initiate timely follow-up on overdue payments.</li> <li>Contact customers via approved communication channels to negotiate repayment and secure commitments.</li> <li>Accurately document all customer interactions, agreements, and case updates in the system.</li> <li>Monitor and follow up on Promise-to-Pay (PTP) commitments to ensure conversion and reduce rollovers.</li> <li>Escalate high-risk or unresolved accounts in accordance with internal recovery and escalation policies.</li> <li>Meet daily, weekly, and monthly recovery and productivity targets.</li> <li>Ensure compliance with regulatory guidelines, call frequency rules, and internal collections policies.</li> <li>Maintain professional conduct and deliver customer-focused communication at all times.</li> </ul> <h3 style="text-align: justify;"><strong>Requirements</strong></h3> <ul style="text-align: justify;"> <li>1–2 years’ experience in loan collections, credit control, or call center operations (preferred).</li> <li>Strong negotiation, persuasion, and objection-handling skills.</li> <li>Excellent verbal communication and interpersonal skills.</li> <li>Experience working with CRM, loan management, or call management systems is desirable.</li> <li>Ability to follow structured workflows and operating procedures.</li> <li>Good attention to detail.</li> <li>Customer-focused, professional, and resilient under pressure.</li> <li>Willingness to support different operational functions as required.</li> <li>High level of integrity and confidentiality when handling customer data.</li> <li>Preferred candidate must reside around the environs of Lekki Phase 1.</li> </ul> <h3 style="text-align: justify;"><strong>What we can offer you</strong></h3> <p style="text-align: justify;"><strong>Culture:</strong> We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.</p> <p style="text-align: justify;"><strong>Learning:</strong> We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.</p> <p style="text-align: justify;"><strong>Compensation:</strong> You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.</p> <h3 style="text-align: justify;"><strong>What to expect in the hiring process</strong></h3> <ul style="text-align: justify;"> <li>A preliminary phone call with the recruiter.</li> <li>An interview with the operations lead.</li> <li>A behavioural and technical interview with the business lead.</li> </ul> <p style="text-align: justify;">Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.</p> <p style="text-align: justify;"><br><br></p>