Community Service Assistant - Tongaren

About Evidence Action

At Evidence Action, we deliver data-driven interventions that transform lives at an unprecedented scale. We identify neglected global health issues and deploy proven solutions, forging healthier futures for generations.

Our model operationalizes leading academic research (including from Nobel-winning economists). We measure progress and outcomes at every stage to ensure we’re making a real impact for people living in poverty and suffering from preventable or treatable health issues. Operating across 9 countries, our team of 800+ has reached over 500 million people, working closely with governments to scale these interventions.

• Our Deworm the World program has delivered over 2 billion treatments, significantly reducing worm prevalence and generating more than $23 billion in lifetime productivity gains. 
• Through Safe Water Now, we’ve saved the lives of over 15,000 children. 
• Our Accelerator explores untapped opportunities in global health, testing low-cost interventions with the greatest potential to save and improve lives. 

At Evidence Action, your colleagues are your greatest asset. You'll partner with high-caliber colleagues in an environment blending innovation, autonomy, and teamwork. Our team excels in disruptive thinking and believes in rolling up our sleeves to get things done. If you're looking to work flexibly and with purpose, join a team that delivers measurable change for millions.

About the Safe Water Now Program

Our flagship Dispensers for Safe Water (DSW) provides safe drinking water to over 10 million people across rural Uganda, Malawi, and Kenya. Recent evidence highlights that water treatment reduces all-cause child mortality by about 25%. Evidence Action’s designs deliver safe water at the source in rural settings through its established Dispensers for Safe Water (DSW) and newly launched In-Line Chlorination (ILC) interventions. Over the past year, we’ve more than doubled our footprint in East Africa and are exploring expansion into new countries, as well as developing an innovation agenda through our Accelerator process to develop the next generation of safe water programs.

The Role

Community Service Assistant (CSA) position is primarily field based position which plays an important role as an interface between Dispensers for Safe Water and communities served with dispensers. This position ensures sufficient and uninterrupted supply of chlorine and maintenance of the installed chlorine dispensers. This in turn enables the community to successfully access and use the dispensers throughout for improved community health.

This is a primarily field based position involving working in the field 90% of the time, maneuvering the rural setting terrain with chlorine loads on motorcycles, to distribute these to designated representatives at each chlorine dispenser.

Responsibilities

• Conducting dispensers hardware service and maintenance through regular spot checks to ensure proper functioning

• Installing chlorine dispensers whenever necessary, in line with the organization’s protocols/specifications and guidelines.
• Delivering chlorine to various chlorine dispensers located at water points by use of motorcycles.
• Ensure safe handling and accountability of chlorine and dispenser stocks in the store/office and to the designated sites.
• Proper Record Keeping by completing relevant forms/documents/records that are important in inventory
• Engaging the target community to promote dispenser usage and handle any/all possible challenges and report the same to supervisor.
• Collecting all field data for program assessment and accountability, by use of smartphones

• Maintaining good integrity and stewardship of the Organizational assets assigned to you for work execution

Key performance Indicators

• All assigned dispensers must remain functional in usable condition all the time.
• Maintain uninterrupted supply of chlorine to all assigned dispensers throughout the year
• Maintain good rapport with target community, ensuring it is well engaged and embrace the chlorine dispensers and keep using these for improved health.
• Program data is collected within the provided guidelines and shared with supervisor for next action
• The dispenser empty rates and all noted/reported dispenser issues are addressed within the stated timelines.

• MUST have Motorcycle riding skills/experience with a valid Class : Category A or class FG riding license from a recognized driving school.
• Minimum: KCSE graduate C- grade and at least a certificate in communication, community work, Social work, project management or equivalent.

• Certificate in computer skills in MS office suit

• Stock management experience/qualifications is an added advantage

• 1-2 yrs experience working with communities or social enterprises/NGOs
• The applicants should be fluent in English, Kiswahili

Required Competencies and Attributes

• Excellent communication skills and good public relations
• High level discipline and good character while engaging with the community and their leaders, program teams and managers.
• Community service attitude/ Passion to work in a rural community setting
• High level of integrity and stewardship
• Embraces team work and aspires and supports the ideals of working in a team work environment as a team champion
• Good computer skills, data entry and management skills
• Positive attitude to work and to develop in a fast paced work environment Working conditions

Physical requirements

This job involves carrying chlorine loads on motorcycles in rural areas, and thus requires good riding skills and experience as well as ability to lift the chlorine jerricans to and off the motorcycle on a regular basis.

Position Location

The position will be based in (Tongaren office -Matunda region) Tongaren ,Bungoma County, Kenya

We are unable to sponsor or take over sponsorship of Kenya employment visa at this time. Applicants must be legally authorized to work in Kenya for roles based in Kenya.

All applications should be received by 20th March 2025. Shortlisting will be done on a rolling basis.

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Avenues for engagement and recognition.
• Training & Development

*Benefits may differ based on country-specific regulations

Evidence Action is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply.