Complaints Management Officer II

Job Purpose Receiving, sorting and processing complaints on police misconduct. Key Responsibilities/ Duties / Tasks An officer at this grade will undertake the following duties and responsibilities: Implementing strategies, policies, manuals, plans, standards and procedures pertaining to complaints management; Receiving, documenting and processing complaints; Updating records of all complaints received and processed; Participating in inquiries into complaints of police misconduct; Participating in complaints management review meetings Implementing the recommendations of the Internal Case Intake Committee; Collecting and collating data for internal and external reports on complaints management; Implementing risk mitigation measures; and Providing feedback to the complainants on the status of complaints. Knowledge, Experience and qualifications required For appointment to this grade, an officer must have the following qualifications: Bachelor's Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution; and Proficiency in Computer Application.