Complex Food & Beverage Manager at Alan & Grant

Job Summary


The Complex Food & Beverage (F&B) Manager is responsible for overseeing all operations related to the Food & Beverage department, including the entire kitchen brigade and the events department.
This role ensures the seamless coordination of culinary services, events planning, and the delivery of exceptional dining experiences for guests.


Key Responsibilities
Operational Management:


Oversee daily F&B operations, ensuring quality service delivery in both kitchen and front-of-house.
Manage the entire kitchen brigade, ensuring efficiency in food preparation, presentation, and service.
Supervise the events department, ensuring smooth execution of all functions, including private and corporate events.
Collaborate with the General Manager and Operations Manager to establish operational standards and develop action plans to improve service and guest satisfaction.


Team Leadership and Development:


Lead, mentor, and manage a multi-disciplinary F&B team, including chefs, kitchen staff, servers, and event coordinators.
Ensure ongoing training and development to maintain high levels of service and operational excellence.
Conduct regular performance evaluations, offering constructive feedback and guidance to improve staff performance.
Foster a collaborative and guest-focused work environment.


Menu and Event Planning:


Work closely with the Head Chef to develop and enhance menus, keeping in line with guest preferences and market trends.
Manage the events & banquets team to plan and execute high-quality food and beverage offerings for events, ensuring alignment with customer expectations and budget.
Manage all F&B aspects of corporate functions, retreats, weddings, boardroom service, and special events.
Collaborate with the Events and Corporate Sales teams to ensure smooth execution and a world- class client experience.
Design flexible banquet and conferencing menus based on client requirements.


Financial Management:


Manage the F&B budget, ensuring cost control and profitability in areas such as food and beverage costs, labour, and operating expenses.
Oversee inventory management, purchasing, and vendor relationships to ensure quality and cost efficiency.
Develop strategies to drive F&B revenue through promotions, marketing initiatives, and superior guest experiences.


Guest Experience and Quality Assurance:


Ensure the highest standards of food quality, service, and guest satisfaction across all F&B outlets and events.
Address and resolve guest complaints promptly, turning negative experiences into positive ones.
Regularly review guest feedback and make necessary adjustments to improve service and overall experience.


Compliance and Safety:


Ensure compliance with all food safety, health, and sanitation standards, including HACCP guidelines.
Implement and monitor safety protocols to create a safe working environment for staff and guests.


Collaboration and Communication:


Maintain open and effective communication with all departments to ensure smooth operations.
Work closely with the General Manager and other key stakeholders to align F&B strategies with the overall goals of the establishment.


Requirements


Bachelor's Degree in Hospitality Management, Culinary Arts, or a related field.
A minimum of 5 years of progressive experience in F&B management, preferably in a luxury hotel, resort, or high-end restaurant setting.
Strong leadership and team management skills, with experience overseeing kitchen staff and event teams.
Proven track record in financial management, budget control, and driving revenue.
Excellent communication, interpersonal, and problem-solving skills.
In-depth knowledge of food safety, hygiene regulations, and compliance standards.
Ability to work in a fast-paced environment while maintaining attention to detail and a high level of service.