Contact Centre Administrator

Role Description The primary purpose of the Contact Centre Administrator role is to play a central role in ensuring the smooth operation of the Contact Centre leadership team. The role is responsible for coordinating administrative activities, reporting, stakeholder communication, projects and events while maintaining high levels of accuracy, confidentiality and organizational efficiency. The role also supports continuous improvement by identifying opportunities to enhance processes and operational effectiveness. Role Requirements Qualification: Matric or NQF 4 equivalent Diploma in Business Management / Administration (advantageous) Work Experience: 2- 3 years administrative experience Experience in supporting senior management Experience in compiling reports and presentations Experience with reporting and data analysis Proficiency: Microsoft Office CRM Systems Virtual collaboration tools Multilingual (Afrikaans essential) Additional: Valid motor vehicle license and reside in the are of the adverstise vacancy