COO / Head of Operations

Key Responsibilities Lead day-to-day operations and translate organisational strategy into actionable plans. Oversee budgeting, cash flow, financial reporting, cost control, and business performance. Manage recruitment, onboarding, staff development, performance management, and team coordination. Ensure quality programme delivery, learner satisfaction, and effective stakeholder engagement. Develop operational systems, policies, processes, and reporting structures. Identify growth opportunities, build partnerships, and support the development of digital learning solutions. Promote safeguarding, accountability, operational efficiency, and continuous improvement. Requirements Degree or professional qualification in Accounting, Finance, Business Administration, Management, or a related field. Demonstrable experience in operations, business management, finance, project management, or team leadership. Strong financial literacy, organisational, communication, leadership, and problem-solving skills. Proficiency in digital tools, spreadsheets, business systems, and reporting. High integrity, initiative, accountability, and a solutions-focused mindset. Genuine passion for children's development, education, mentoring, or family support. Added Advantage: Experience in education or youth development, HR and recruitment, safeguarding, digital learning platforms, or managing a growing business. The Ideal Candidate: A strategic thinker and practical problem-solver who combines financial discipline, operational excellence, and people leadership to build a sustainable organisation and help children and young people thrive.