CRM Administrator

JOB SUMMARY:

The CRM Administrator plays a pivotal role in ensuring the smooth operation of Start Stream business processes. They are responsible for a range of critical functions including administrative support to the sales team, meticulous management of customer data, and the preparation of insightful reports. They also liaise with various departments, demonstrating excellent communication skills.

We are seeking a highly motivated and detail-oriented CRM Administrator to join our fast-paced organization. The ideal candidate will be responsible for managing administrative tasks, ensuring data accuracy, adhering to compliance regulations, and supporting business processes. This role requires someone who can work independently and within a team, maintain high levels of productivity, and provide innovative solutions to improve operations.

Key Duties and Responsibilities, including but not limited to:

• Administrative & Data Management: Utilize Microsoft Office tools, including Excel, Word, PowerPoint, and MS Teams, efficiently. Capture, manage, and process data with high accuracy and attention to detail. Maintain and update records, reports, and documentation as required. Ensure that all data entry tasks are completed promptly and accurately.
• CRM & Dialler Operations: Understand and navigate CRM systems effectively. Support dialler management operations, ensuring seamless communication between teams. Assist in troubleshooting CRM and dialler-related issues when necessary.
• Reporting & Analysis: Generate reports using Excel, including pivot tables, VLOOKUPs, and basic formulas. Analyse data trends and provide insights to improve efficiency. Assist in compiling business performance reports and presenting findings.
• Compliance & Regulations: Maintain confidentiality and data protection in line with company policies. Adhere to all legal and regulatory guidelines relevant to call center and back-office operations.
• Operational Support & Process Adherence: Support operations by managing administrative and reporting functions. Ensure adherence to company policies, procedures, and best practices. Assist in process documentation and continuous improvement initiatives.
• Problem Solving & Innovation: Think outside the box to propose and implement solutions and initiatives that enhance efficiency. Identify bottlenecks in processes and suggest improvements. Collaborate with different departments to streamline back-office functions.
• Time & Workload Management: Work effectively under pressure in a fast-paced environment. Manage tasks independently while ensuring timely completion. Balance multiple responsibilities and prioritize tasks accordingly.

QUALIFICATIONS & SKILLS:

• Grade 12 or equivalent qualification
• Proven work experience in a back-office role
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, MS Teams, etc).
• Strong understanding of CRM systems and dialler operations.
• Excellent attention to detail and high level of accuracy in data management.
• Ability to work under pressure, meet deadlines, and manage workload effectively.
• Time management and organizational skills.
• Ability to work independently and within a team.
• Strong problem-solving and critical thinking abilities.
• Experience in process improvement and business efficiency initiatives.
• Ability to communicate effectively with stakeholders across different levels.
• High adaptability and ability to work in a fast-paced environment.

Group Risk Benefits (100% contribution)

Medical Aid with Discovery (100% contribution)

On-site Parking

Breakfast and Lunch daily

Refreshments including on site coffee bar with barista and cooldrinks