Customer Service Exports

Job Purpose

• To coordinate export bookings, documentation, and shipment activities while ensuring accurate documentation, timely cargo movement, regulatory compliance, and excellent customer service throughout the export process.

Responsibilities

• Handle export bookings and submit Shipping Instructions (SI) to shipping lines within stipulated timelines.
• Coordinate cargo collection, customs declarations, and clearance with clearing agents.
• Prepare and verify draft Bills of Lading (B/L) for customer approval.
• Coordinate shipment arrangements with transporters, clearing agents, shipping lines, and overseas agents.
• Track export shipments and monitor vessel schedules and cargo status.
• Ensure accurate and timely customer communication throughout the export process.
• Respond to customer inquiries and provide regular shipment updates.
• Ensure export documentation is accurate, complete, and submitted within required timelines.

Qualifications and Experience

• Diploma in Clearing and Forwarding/ Diploma in Customs Administration or related
• At least 2 years' experience in export documentation, freight forwarding, or customer service within the Clearing and Forwarding industry.
• Knowledge of export documentation, Shipping Instructions, Bills of Lading, and customs clearance procedures.
• Familiarity with shipping line portals, cargo tracking systems, and Microsoft Office applications.
• Strong communication, coordination, and customer service skills.
• High attention to detail, organizational skills, and ability to meet tight deadlines.
• Ability to work independently and collaboratively in a fast-paced environment.