Customer Service Imports

Job Purpose

• To coordinate customer service activities and manage import documentation processes, ensuring timely document processing, accurate shipment information, regulatory compliance, and effective communication with customers and relevant stakeholders.

Responsibilities

• Customer Service: Respond to customer inquiries, provide shipment updates, resolve service issues, and maintain professional customer relationships.
• Import Documentation: Prepare, review, verify, and process import documents, including commercial invoices, packing lists, bills of lading, certificates of origin, and other relevant shipping documents.
• Customs Clearance Coordination: Liaise with customs agents, shipping lines, transporters, and relevant authorities to facilitate timely customs clearance and cargo release.
• Documentation Compliance: Ensure all import documentation meets applicable customs regulations, company procedures, and statutory requirements.
• Shipment Tracking: Monitor shipment status, clearance progress, and delivery timelines, proactively communicating delays and corrective actions.
• Stakeholder Coordination: Coordinate with internal operations, finance, warehouse teams, customers, and external service providers to ensure seamless cargo movement.
• Data Management: Maintain accurate shipment records, update tracking systems, file documentation, and prepare operational reports.
• Issue Resolution: Identify and address documentation discrepancies, clearance delays, demurrage risks, and customer complaints.

Qualification and Experience

• Diploma in Clearing and Forwarding, or relevant Training from Kesra,
• Experience in customer service, import documentation, logistics, or customs clearance.
• Knowledge of import procedures, shipping documentation, and customs regulations in Kenya.
• Proficiency in Microsoft Office and logistics or shipment management systems.
• Strong communication, coordination, problem-solving, and organizational skills.
• High attention to detail, accuracy, accountability, and ability to work under pressure

Closes On 4 Nov, 2026