Customer Service Officer - Lagos

Key Responsibilities Actively listen to customer inquiries and concerns, demonstrating empathy and understanding. Resolve customer issues promptly and efficiently, exceeding expectations whenever possible. Follow established protocols and procedures for handling customer interactions. Accurately document customer interactions and maintain detailed records. Identify and escalate complex issues or complaints to the appropriate team. Adapt to changing customer needs and situations with a positive and professional attitude. Work effectively within a team environment to achieve customer service goals. Maintain a positive and professional demeanor even in challenging situations. Participate in ongoing training and development to enhance customer service skills. Contribute to a positive and supportive work environment for colleagues. Requirements and Qualifications Minimum of an HND / BSc Degree in related discipline. 2+ years of experience in customer service. Maximum of 30 years old Must be fluent in Yoruba and Hausa Language. Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution skills. Commitment to providing excellent customer service. Ability to handle pressure and stress effectively. Enthusiasm for building relationships with customers. Benefits Salary: N148,000 monthly. Pension HMO 13th Month Bonus Paid Leave Allowance.