Customer Service Representative

Schedule: Monday to Sunday, rotating shifts between 4:00 PM and 4:00 AM (Kenya Time), totaling 44 hours per week, with 2 days off per week. About the Role: As a Tire Support Specialist, you'll be the first point of contact for consumers, tire installers, and wholesale distributors. You'll assist customers with tire-related inquiries and support existing orders through multiple channels, including: Voice Calls Chat Support Email Support Requirements: English proficiency: C1+ (Advanced) 6-12 months of Customer Service experience in a Call Center environment Excellent communication and interpersonal skills Strong problem-solving abilities and a growth mindset Ability to multitask across different communication channels Full availability for rotating shifts Ability to pass English and skills assessments Nice to Have: Sales experience Retention experience Spanish language skills Benefits: Fully paid training Stable and multicultural work environment Opportunity to work with a globally recognized brand