Customer Service Representatives

QUALIFICATIONS & REQUIREMENTS Minimum high school education. Additional qualifications in Customer Service, Business Administration, Sales, Supply Chain Management, or a related field are an advantage.At least 1 year of relevant work experience in customer service, order management, sales support, logistics coordination, or a related field. FMCG, manufacturing, or distribution experience is advantageous. Experience with order management systems, customer service databases, or ERP platforms is beneficial.Computer literacy and proficiency in relevant office applications. Familiarity with order processing systems, particularly Sage, is an advantage. Ability to manage customer orders, maintain accurate records, and prepare reports. Basic data analysis skills and ability to interpret performance dashboards. Understanding of order fulfilment, credit control, delivery coordination, and customer service processes. KEY COMPETENCIES Customer Service Excellence Order Processing and Management Customer Relationship Management Communication and Interpersonal Skills Attention to Detail and Data Accuracy Problem-Solving and Complaint Resolution Data Analysis and Performance Monitoring Cross-Selling and Upselling Time Management and Organisation Cross-Functional Collaboration Continuous Improvement Professionalism and Accountability THE IDEAL CANDIDATE A proactive, customer-oriented professional with strong administrative, communication, analytical, and problem-solving skills. Must manage competing priorities accurately, coordinate effectively with internal teams, resolve customer concerns efficiently, and maintain excellent customer relationships.