Customer Support Officer

Location: Agungi/Osapa Lekki Lagos Strictly Female Applicants Only and must reside around Lekki axis, Lagos. Job condition: 70% Onsite and 30% Field Institution: Finance. Remunerations: Fixed Salary, Commissions and Performance Bonuses. Role Overview As a Customer Support Specialist, you will be the primary point of contact for our users. You will handle inquiries, resolve issues, and ensure every customer leaves the interaction with a smile. If you love problem-solving, thrive in a fast-paced environment, and genuinely enjoy helping people, this role is for you. Key responsibilities Manage multi-channel support: Respond to customer inquiries promptly via phone, email, live chat, and social media. Resolve issues: Troubleshoot customer complaints, track issues, and provide accurate solutions. Sales and Upselling: Maintain customer retention by consistently ensure customer buy additional products to customer. Escalate complex cases: Coordinate with internal teams to resolve higher-level issues. Maintain documentation: Accurately log customer interactions and feedback in our CRM database. Advocate for the customer: Identify recurring issues or trends and suggest improvements to enhance the user experience. What We're Looking For: Communication skills: Exceptional written and verbal communication skills in English. Tech-savvy:Experience using CRM tools and communication tools. Soft skills:High emotional intelligence, patience, thick skin, and a genuine desire to help others. Problem-solving: Ability to think on your feet and resolve conflicts calmly under pressure. Flexibility:Willingness to work in shifts, including occasional weekends or holidays if required.