Customs & Regulatory Affairs Coordinator M/F

Mission Description To coordinate with all relevant Partner Government Agencies (PGAs), internal stakeholders to ensure timely approval of IDFs, customs entries, permits, licenses, exemptions, and regulatory clearances. Key Responsibilities: Regulatory Coordination Liaise daily with all relevant PGAs including but not limited to KEBS, KEPHIS, PPB, KDB, NEMA, NACADA, DVS, and other regulatory authorities Monitor and expedite approvals of IDFs, customs entries, permits, licenses, and exemptions Follow up on all delayed approvals and escalate outstanding cases to the respective authorities and management Track and report approval turnaround times and pending regulatory cases. Documentation & Compliance Verify all supporting documents required for customs declarations and PGA approvals. Ensure compliance with customs regulations, import/export requirements, and agency-specific guidelines Maintain updated knowledge of customs laws, East African Community (EAC) regulations, and PGA requirements Coordinate resolution of queries, objections, and document discrepancies Stakeholder Management Act as the focal point between AGL operational teams, customers, PGAs, and customs authorities. Communicate approval status and regulatory updates to internal teams and customers Build and maintain professional relationships with government agencies and key regulatory stakeholders Operational Performance Prepare daily and weekly reports on: Pending IDFs, Pending customs entries, PGA approval status Identify bottlenecks causing approval delays and recommend corrective actions Support continuous improvement initiatives to reduce cargo clearance turnaround time. Regulatory Updates Monitor changes in customs procedures, tariff regulations, and PGA requirements. Circulate regulatory updates and conduct awareness sessions for operations teams Participate in industry forums and stakeholder engagements where required Profile Diploma in Customs Administration, Logistics, International Trade or a related field Minimum 3-5 years' experience in customs clearance, regulatory affairs, freight forwarding, or trade compliance. Strong knowledge of Kenya Customs regulations, EAC Customs Management Act (EACCMA), and relevant Partner Government Agencies (PGAs) procedures. Proven experience liaising with KRA Customs, KenTrade, and Partner Government Agencies (PGA) such as: KEBS KEPHIS Port Health NACADA KDB PCPB NEMA DVS and other regulatory authorities. Experience following up and expediting IDF, customs declarations, permits, licenses, exemptions, and regulatory approvals. Strong understanding of import, export, transit, bonded warehouse, SEZ, and EAC customs procedures. Experience handling customs queries, disputes, demand notices, audits, and compliance matters. Ability to build and maintain effective working relationships with government agencies and customs officers. Demonstrated ability to work under pressure, prioritize urgent approvals, and resolve clearance bottlenecks promptly.