Desktop Assessor | Tyger Valley, Cape Town

Closing date: 23-Oct-2026 Responsibilities: Desktop assess/inspect vehicles or damaged buildings involved in incidents to determine the extent of damage and validity of the claim. Assess mechanical, structural, and cosmetic damage to identify necessary repairs. Use specialized tools or software to document and quantify damage (Ubuntex/WNI building rate guide). Prepare detailed repair cost estimates, including labor, parts, and material expenses. Compare repair costs against the vehicle's pre-accident market value to determine if it is economically viable to repair. Consider depreciation, wear-and-tear, and existing damage in cost assessments. Provide assessment reports and recommendations for claim processing. Communicate about necessary repairs, negotiate costs, and monitor quality of work. Identify signs of inflated claims, staged accidents, or fraudulent activities. Cross-check claims details against evidence to ensure accuracy and legitimacy. Evaluate whether a vehicle should be deemed a "total loss" (write-off) based on repair costs versus vehicle value. Recommend appropriate salvage or disposal actions for written-off vehicles. Verify that repairs meet industry standards and safety regulations. Offer technical advice to brokers and claimants regarding repair feasibility, cost-effectiveness, and safety considerations. Recommend alternative solutions, such as using second-hand parts or specific repair methods, to reduce costs. Management of repair escalations, rectification of repairs and vendor compliance. Minimum requirements: Grade 12 (Matric) / Relevant insurance qualification (NQF Level 4 or equivalent). Minimum 3 years' short-term insurance claims experience. Minimum 3 years' experience in motor and/or non-motor desktop assessing/moderation in the insurance industry. Sound understanding of short-term insurance policies, claims processes and SLAs. Advantageous: RE5 Class of Business in Short Term Insurance Competencies: Analytical thinking and problem-solving. Claims assessment and moderation expertise. Sound judgement and decision-making. Strong attention to detail and accuracy. Effective communication and negotiation skills. Customer service and stakeholder relationship management. Time management and ability to meet SLAs. Integrity, accountability and fraud awareness.