What you will do:
Assigning cases for field visit to field agents
Coordinating with field agents on their daily performance and ensuring the specialists have the necessary support.
Providing leadership to team members by communicating team goals, motivating, and addressing their issues
Providing support to agents to ensure they can deliver
Assisting with induction and training for Debt Collection new hires
Drive strong performance management in the team through clear communication on performance expectations
Identifying training needs, preparing training materials and recommending trainings that require external trainers
Develop strategies to promote team members adherence to debt collection policy and performance goals
Conduct team meetings to update members on changes in processes, target achievements and expectations.
Monitoring and training on usage of Field Collection tools in the department and company's ERP System
Generate and share detailed reports about team performance
Submit suggestions on debt collection process improvements
Ensuring daily repossessed bikes align with Redash report and correctly updated in the system.
Any Other duties assigned
What you will need:
A2 Drivers License for Motorbikes is a MUST
Excellent communication and interpersonal skills.
Strong analytical & problem-solving skills.
At least four years of relevant experience.
Ability to adapt quickly and work independently.
Fluent in English and Swahili.
Good leadership skills
Loyalty and Integrity
Degree/Diploma in Business Administration or related field