Front Counter Clerk (Cape Town)

Job Purpose: Providing excellent customer service, to greet customers and answer their questions in a friendly, conversational manner. Communicate effectively with other members of staff and maintain a professional attitude even in the face of challenges, such as an irate client. Strive to provide customers with the best experience possible and work to solve problems quickly. Responsibilities: Courier Front Counter Service Review work as necessary to ensure accuracy, conformance to policies and procedures, and a high quality of customer service. Respond to customer inquiries and resolve any problems that may occur. Provide accurate and friendly service to customers and interact with other departments as necessary to resolve customer problems. Receive letters, packages etc. and distribute them. Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails. Monitor office supplies and place orders when necessary. Keep updated records and files. ISO and Legal Compliance Comply to all quality, information security, legislative and company policy requirements. Qualifications and Experience Matric A+ or technical qualification an advantage 1 year administrative/reception experience Skills and Knowledge: Basic knowledge of general administrative processes Good knowledge of facility layout Good communication Good people skills Closing Date 23 October 2026