Front Desk Officer

Job Description

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients' complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.

Requirements

• Candidates should possess a Bachelor's Degree / HND / OND qualification with 2 - 5 years proven work experience.
• Must be computer literate and have experience with hotel reservations software.
• Previous hospitality experience would be advantageous.