General Supervisor

Job Description A General Supervisor is responsible for overseeing the daily activities of hotel departments, supervising staff, ensuring compliance with operational standards, and maintaining excellent service delivery to guests. Key Duties and Responsibilities Daily Operations: Supervise daily hotel activities and ensure all departments operate efficiently. Staff Supervision: Monitor staff attendance, punctuality, grooming, discipline, and job performance. Departmental Coordination: Coordinate the activities of the Front Office, Housekeeping, Restaurant, Kitchen, Laundry, Maintenance, and other departments. Guest Relations: Ensure guests receive excellent service and attend promptly to complaints and requests. Room Inspection: Conduct regular checks on guest rooms, public areas, and facilities to ensure cleanliness and readiness. Quality Control: Ensure the hotel maintains high standards of cleanliness, service delivery, and presentation. Duty Allocation: Assign duties to staff and ensure that daily tasks are completed appropriately. Report Writing: Prepare daily operational reports and report significant incidents to the Hotel Manager or management. Stock Monitoring: Monitor the use of hotel supplies and report shortages, wastage, or suspected losses. Maintenance Follow-up: Identify faulty equipment and facilities and ensure reported defects are followed up promptly. Policy Compliance: Ensure staff comply with hotel policies, standard operating procedures, and management instructions. Health and Safety: Monitor hygiene, fire safety, security, and general workplace safety. Shift Handover: Ensure proper communication and handover between outgoing and incoming staff. Problem Resolution: Handle routine operational challenges and escalate serious matters to management. Staff Training: Guide and coach employees on service standards, workplace conduct, and operational procedures. Revenue Protection: Monitor service delivery, authorised transactions, and operational practices to help prevent losses. Meetings: Attend management meetings and communicate operational instructions to relevant staff. Performance Monitoring: Identify staff performance issues and recommend corrective action where necessary. Reporting Line: Reports to: Hotel Manager or General Manager. Supervises: Departmental supervisors, team leaders, and operational staff as assigned by management. Key Performance Indicators (KPIs) Guest satisfaction and complaint resolution. Staff punctuality, discipline, and productivity. Cleanliness and service quality. Compliance with hotel policies and procedures. Reduction in wastage and operational losses. Timely completion of assigned duties and reports.