Guest Relations Officer

Requirements: The ideal candidate will be an outgoing, confident and polished communicator who genuinely enjoys working with people. You will be guest-focused, attentive to detail and able to remain professional and composed in a fast-paced environment. The following requirements apply: Grade 12 or equivalent; A minimum of 2 years' experience in a Front of House environment; Working knowledge of hotel management software and MS Office; Excellent communication and interpersonal skills; A genuine passion for hospitality and delivering exceptional guest service; The drive to continuously learn, develop and improve. A Hotel Management or Tourism Diploma will be advantageous, as will experience working with Guest Connect and SAP. Key Responsibilities: The Guest Relations Officer is responsible for ensuring that every guest receives personalised, professional and memorable service. Duties will include, but are not limited to: Ensuring that guest needs and requests are attended to efficiently, courteously and professionally from arrival through to departure and throughout their stay; Liaising closely with Reservations and Front Office to ensure accurate and up-to-date information on arrivals, departures and guest requirements; Maintaining and continuously updating guest profiles with relevant information gathered during their stay; Monitoring and following up on GuestRevu feedback received after departure; Investigating guest concerns with the relevant Department Managers and ensuring that appropriate, timely responses are provided; Building positive relationships with guests and anticipating their needs to enhance their overall experience at Fancourt. Important Information: Candidates must: Have their own accommodation in George or the surrounding areas; Be willing and able to work shifts, weekends and public holidays; Be fit and able to perform the normal responsibilities associated with the position. Closing date: 15 October 2026