Head of Admissions and Administration

Role purpose

• Build a disciplined admissions and administration function that converts interest into enrolment and gives every family a warm, organised and responsive experience from first enquiry onward.

Key responsibilities

• Manage the complete admissions journey: enquiry, tour, application, offer, acceptance, payment and onboarding.
• Maintain accurate admissions, learner, parent, attendance, payment and compliance records.
• Respond to enquiries quickly across phone, email, WhatsApp and in person, and maintain a reliable follow-up pipeline.
• Coordinate school tours, open days, assessments, application documentation and parent orientation.
• Prepare weekly admissions reports showing lead sources, conversion stages, outstanding actions and confirmed enrolments.
• Oversee reception, correspondence, filing, calendars, meeting logistics, supplies and routine administrative workflows.
• Supervise front-office staff and maintain a consistently professional parent-facing environment.

Qualifications and experience

• Degree or diploma in Business Administration, Education Administration, Customer Experience or a related field.
• 5 - 10 years of relevant experience in school administration, admissions, hospitality, healthcare or another high-trust service environment.
• Strong digital skills, including spreadsheets, databases, email, calendars and customer-management systems.
• Excellent written and spoken English and Kiswahili; confident, warm and persuasive communication.
• Strong organisation, numerical accuracy, discretion and follow-through.
• Previous school admissions experience is strongly preferred.