Key Responsibilities
Strategic Leadership & Planning
Develop and implement effective collections and recovery strategies to reduce delinquency and minimize credit losses.
Set and monitor monthly and quarterly collection and recovery targets aligned with business objectives.
Provide strategic recommendations to the CFO/Head of Finance on portfolio performance, risk exposures, and emerging trends.
Lead continuous improvement initiatives to strengthen recovery operations and optimize financial outcomes.
Portfolio Management
Oversee the collection and management of secured loan portfolios (e.g., logbook and title deed loans).
Monitor aging reports and segment high-risk accounts to prioritize recovery actions.
Ensure full compliance with internal credit policies, collection SOPs, and regulatory guidelines.
Track NPL performance and implement corrective action plans to safeguard portfolio quality.
Team Leadership & Performance Management
Lead, coach, and evaluate performance of Branch Managers and collection teams.
Establish clear performance targets, service expectations, and accountability frameworks.
Foster a culture of discipline, responsibility, teamwork, and ethical recovery practices.
Coordinate staff capacity-building, training, and development to enhance recovery effectiveness.
Recovery Operations
Oversee repossession processes for secured assets, ensuring legal procedures are followed.
Manage valuation, storage, and disposal of repossessed assets (motor vehicles, properties, etc.).
Coordinate with legal teams and external partners to expedite legal recoveries and auction processes.
Ensure disposal of assets is transparent, documented, and value-maximizing.
Reporting & Analysis
Prepare and submit daily, weekly, and monthly reports on collections, arrears, and portfolio performance.
Analyze key performance indicators, including recovery rates, NPL ratios, and collection efficiency.
Provide data-driven insights to guide decision-making and strategic planning.
Maintain dashboards for real-time portfolio monitoring and risk tracking.
Stakeholder Management
Collaborate with Finance, Credit, Legal, and Operations departments to resolve operational bottlenecks.
Liaise with recovery agencies, auctioneers, valuers, and law enforcement where required.
Maintain positive and professional relationships with internal and external stakeholders.
Policy Compliance & Risk Management
Ensure all collection and recovery activities comply with legal, ethical, and regulatory standards.
Identify and escalate suspicious activities, fraud risks, or policy breaches.
Recommend and enforce process improvements to strengthen internal controls and reduce default risks.
Qualifications and Experience
Education:
Bachelor's degree in Business Administration, Finance, Economics, or a related field.
Professional certification in credit management, law, or collections is an added advantage.
Experience:
Minimum of 7 - 10 years' experience in credit, collections, or recovery within financial services.
Demonstrated experience managing secured loan recoveries and legal recovery processes.
Proven track record in leading teams and achieving recovery performance targets.