Home Applicance (HA) Technician

Role Overview The HA Technician is responsible for diagnosing, repairing, installing, and maintaining home appliances, including air conditioners, refrigerators, washing machines, and other household electronics. The role ensures timely and quality repairs, accurate technical documentation, compliance with safety procedures, and effective resolution of customer issues in line with manufacturer specifications and company service standards. Key Responsibilities Fault Diagnosis and Repairs: Diagnose faults, troubleshoot technical issues, and carry out repairs on home appliances to ensure proper functionality and reliable performance. Installation and Maintenance: Install, inspect, and perform preventive maintenance on home appliances in accordance with manufacturer guidelines and approved technical procedures. Repair Quality Assurance: Test repaired appliances to confirm functionality, safety, and compliance with required quality standards before returning them to customers. Customer Service: Attend to customer service requests professionally, explain identified faults and repair requirements, and provide appropriate technical guidance on appliance usage and maintenance. Warranty Compliance: Verify warranty status where required and ensure repairs are performed in accordance with approved warranty policies and manufacturer specifications. Tools and Spare Parts Management: Use tools and spare parts appropriately, maintain equipment in good condition, and record all components used during repairs and installations. Technical Documentation: Maintain accurate records of faults diagnosed, repairs completed, parts replaced, service visits, and outstanding jobs using approved company systems and forms. Safety Compliance: Follow electrical safety procedures, use appropriate protective equipment, and comply with relevant safety guidelines when handling electrical appliances and refrigeration systems. Service Turnaround Time: Complete assigned repair and installation jobs within approved timelines and promptly report technical challenges that may delay completion. Escalation of Technical Issues: Refer complex or unresolved faults to the HA Supervisor or Service Centre Supervisor and provide relevant diagnostic findings to support resolution. Key Requirements OND, technical certificate, or equivalent qualification in Electrical/Electronic Engineering, Mechanical Engineering, Refrigeration and Air Conditioning, or a related discipline. Minimum of 2-3 years' experience in home appliance repairs, installation, or maintenance. Practical knowledge of troubleshooting and repairing air conditioners, refrigerators, washing machines, and other household appliances. Understanding of electrical circuits, refrigeration systems, appliance components, and diagnostic techniques. Knowledge of preventive maintenance, electrical safety, and manufacturer repair procedures. Ability to use technical tools, testing equipment, and diagnostic instruments. Good problem-solving skills, attention to detail, and willingness to learn new technologies. Good communication and customer service skills. Ability to work independently, meet service deadlines, and collaborate with other technicians. Willingness to travel for customer visits and field service assignments when required.