Host (Duty Manager) – Ballito

Our client is looking for a detail-oriented and guest-focused Host (Duty Manager) to oversee the guest experience and daily operations during their shift. Responsibilities Take ownership of the in-house guest experience and provide personalised, professional service Anticipate guest needs, manage special requests and resolve concerns effectively Oversee Front Office, F&B, Housekeeping and Spa operations during the shift Ensure smooth service flow and maintain high service and presentation standards Conduct regular checks of guest rooms, public areas and dining spaces Lead by example, support and guide team members, and ensure effective interdepartmental communication Assist with Opera Cloud and Micros where required Support reporting, handovers, guest records, and night audit when scheduled Ensure compliance with health, safety, hygiene and company procedures Requirements Previous experience in a guest-facing hospitality role Luxury or boutique hotel experience preferred Strong interpersonal and communication skills with a natural guest-focused approach Strong attention to detail and awareness of surroundings Calm under pressure with good decision-making skills Hands-on, professional, well-presented and willing to support across departments Strong sense of ownership and accountability Knowledge of Opera Cloud and Micros advantageous