HR Manager - Restaurant

Summary The HR Manager is fully accountable for driving the people agenda across the restaurantbusiness, ensuring the attraction, development, engagement, and retention of a high-performing workforce. The role partners closely with operations leadership to support business performance through effective workforce planning, strong employee relations, compliance, and a consistent people experience aligned with brand values and operational needs. Key Responsibilities HR Operations & Workforce Management: Oversee end-to-end HR operations across restaurant outlets, ensuring efficient and compliant people processes. Manage workforce planning, staffing levels, and shift structures to support operational demands and productivity. Ensure consistent implementation of HR policies, SOPs, and labour standards across all locations. Talent Acquisition & Onboarding: Lead recruitment efforts for restaurant and support roles, ensuring timely hiring of quality talent. Oversee onboarding and induction programs to ensure new hires are effectively integrated and brand-ready. Build talent pipelines to support growth, expansion, and attrition management. Employee Relations & Compliance: Act as a key point of contact for employee relations matters, including grievances, disciplinary actions, and conflict resolution. Ensure compliance with labour laws, employment regulations, health & safety, and company policies. Maintain accurate employee records and ensure timely reporting on HR metrics. Performance Management & Capability Development: Drive performance management processes, including goal setting, reviews, and feedback cycles. Identify training needs and coordinate learning and development initiatives to build leadership and operational capability. Coach line managers on people management, performance improvement, and engagement best practices. Compensation, Rewards & Engagement: Support compensation administration, payroll coordination, and benefits management. Implement employee engagement initiatives to improve morale, retention, and productivity. Support recognition programs aligned with performance and company values. Culture, Leadership & Stakeholder Partnership: Promote a positive, inclusive, and high-performance culture across the QSR environment. Partner with Operations Managers and Restaurant Managers to align people strategies with commercial objectives. Support change management initiatives related to growth, restructuring, or operational improvements. Qualifications & Experience Bachelor's degree in Human Resources, Business Administration, Industrial Relations, or a related field. Minimum of 5years HR management experience within QSR, hospitality, FMCG, retail, or multi-site operations. Strong knowledge of labour laws, employee relations, and HR best practices. Experience supporting high-volume, fast-paced frontline workforces. Demonstrated ability to partner with operational leaders to drive people and business outcomes. Core Competencies: HR strategy & workforce planning Employee relations & labour compliance Talent acquisition & retention Performance management & people development Stakeholder partnership & communication Problem solving & decision making Change management in fast-paced environments.