HR Shared Services Specialist

Job Summary

• The HR Shared Services Specialist is responsible for the effective implementation and coordination of approved HR shared services activities at DCP Headquarters.
• The role ensures efficient service delivery across employee welfare, travel administration, expatriate support, and employee engagement programmes while maintaining compliance with company policies and service standards.

Key Responsibilities

• Medical/HMO Scheme administration for DCP Nigeria employees.
• Crèche operations and vendor management.
• Expatriate leave planning and administration.
• International and local travel coordination.
• Year-end employee activities and welfare programmes.
• Liaison with internal and external service providers to ensure seamless service delivery.
• Preparation of periodic reports for the Head, Administration & Services.

Tasks

• Administer employee medical and HMO programmes and resolve escalated issues.
• Coordinate expatriate leave schedules and travel logistics.
• Facilitate local and international travel arrangements for employees and visitors.
• Manage relationships with travel agencies, healthcare providers, and other service vendors.
• Support employee welfare initiatives and year-end programmes.
• Monitor service delivery standards and identify areas for process improvement.
• Ensure compliance with company policies and service-level agreements.
• Prepare service reports, utilisation statistics, and management updates.
• Support continuous improvement initiatives within the HR Shared Services function.

Key Performance Indicators (KPIs)

• HMO related issues resolution turnaround time.
• Employee satisfaction with shared services.
• Travel arrangement accuracy and timeliness.
• Expatriate leave administration compliance.

Key Requirements

Education & Experience

• Bachelor's Degree or equivalent qualification in Social Sciences, Humanities, Business Administration, or a related field.
• Postgraduate qualification in Business Administration, Management Sciences, Human Resources, or related discipline will be an added advantage.
• Minimum of 9 years relevant experience in HR Shared Services, Employee Services.

Skills & Competencies

• Good understanding of HR Shared Services operations within a matrix organisation.
• Knowledge of business operations and employee service delivery practices.
• Basic understanding of trends, regulations, and challenges within the manufacturing sector.
• Strong leadership and stakeholder management skills.
• Excellent problem-solving and analytical abilities.
• Strong negotiation and vendor management skills.
• Effective verbal and written communication skills.
• Excellent relationship management and networking capabilities.
• Strong planning, coordination, and multitasking skills.
• Proficiency in Microsoft Office applications and HR information systems.

Note: Preference will be for candidates with HMO Management expereince with strong Ms. Excel skills.