The successful candidate will be responsible for:
Providing professional and effective ICT support to all users which may include:
maintenance on all hardware and software
management of the relevant ticketing system and resolving tickets accordingly
set up of new users and devices
troubleshooting and resolving user queries
Installing, configuring, testing and maintaining the network, operating systems, applications, software and system management tools
Assisting with the implementation, development, upgrade and support of all IT business applications
Assisting with the setup and ICT support at events and meetings
Requirements
Minimum requirements:
National Senior Certificate or equivalent
Relevant IT related qualification
2 years' experience in an ICT support role
2 years' experience in:
Microsoft Office software packages and support
Windows Operating Systems which include issue repairs and installation
Network setups and issue resolution
Desktop/laptop hardware troubleshooting and issue resolution
Proficiency in computer hardware systems, chipsets memory modules and peripherals
Proficiency in networking
Proficiency in English, with an additional local language advantageous
Valid driver's license and access to a vehicle for daily business related use