IT Graduate

ROLE IMPACT

The IT Graduate will provide essential support to the IT Operations function by assisting with first-line service desk activities and day-to-day operational requirements. This role will strengthen the team's capacity to effectively manage user support requests and maintain service delivery standards across the business.

KEY RESPONSIBILITIES

IT Service Desk Support

• Provide first-line support for IT-related incidents and service requests.
• Log, categorise, prioritise, and track incidents through the IT service management system.
• Diagnose and resolve basic hardware, software, network, printing, and connectivity issues.
• Escalate unresolved issues to appropriate support teams in accordance with established procedures.
• Follow up with end-users to ensure issues are resolved satisfactorily.

End-User Support

• Assist users with Microsoft 365 applications, operating systems, and business applications.
• Set up and configure desktops, laptops, mobile devices, and peripherals.
• Provide support during employee onboarding and offboarding processes.
• Assist with password resets, user account management, and access requests.

IT Asset Management

• Support stock control and inventory management processes.
• Ensure IT equipment is properly labelled, recorded, and maintained.
• Maintain accurate records of IT assets and equipment.
• Assist with the allocation, recovery, and tracking of IT devices.

QUALIFICATION

• Bachelor's degree in information technology, Information Systems, Networking Engineering, computer science or Degree Equivalent (NQF L7)

Experience

• 0-2 years of work experience
• Internship, vacation work, or practical exposure within an IT support environment will be advantageous.

Key competencies

• Strong written and verbal communication skills.
• Proficiency in MS Office and familiarity with digital marketing tools.
• Creative mindset with attention to detail.
• Ability to work collaboratively in a fast-paced environment and eagerness to learn.
• Time management and organizational skills.
• Excellent interpersonal and networking skills.
• Analytical thinking and problem-solving ability.