IT Officer

Core Responsibilities Technical Support: Act as the primary point of contact for end-users, diagnosing and resolving hardware, software, network, and peripheral issues. System & Network Maintenance: Install, configure, and maintain servers, routers, firewalls, and local/cloud networks. User & Access Management: Handle employee onboarding and offboarding, including creating user accounts, managing email distribution lists, and assigning software licenses. Cybersecurity & Data Protection: Implement basic security measures, monitor for potential threats, and manage regular data backups and disaster recovery protocols. Vendor & Asset Management: Maintain an inventory of IT hardware and software, and coordinate with external contractors, internet providers, or managed service vendors. Documentation: Keep detailed service logs, record configuration changes, and draft technical guides for staff. Qualifications and Requirements Education: Bachelor's degree in Information Technology, Computer Science, Computer Information Systems, or a related field (or equivalent practical experience/HND). Experience: Typically, 1 to 3+ years of hands-on experience in IT support, system administration, or a similar technical role. Technical Skills: Proficiency in operating systems (Windows, macOS, Linux, and Windows Server). Understanding of networking concepts (LAN, WAN, VPN, DNS, DHCP) and firewall configurations. Familiarity with enterprise tools (Active Directory, Office 365, Google Workspace, ticketing systems). Certifications (Optional/Plus): CompTIA A+, CompTIA Network+, Microsoft Certified IT Professional (MCITP), or Cisco (CCNA). Soft Skills: Strong problem-solving aptitude, patience, clear communication, and the ability to prioritize tasks under pressure.