IT Support Technician (Windows 10/11 & Microsoft 365) (Stellenbosch Onsite)

ENVIRONMENT: A strong technical IT Support Technician is wanted to join the team of a growing Property Development & Construction Group where your core role will be to provide first-line IT support, assist with Microsoft 365 administration, support infrastructure tasks, and contribute to ongoing IT projects. The ideal candidate must have suitable Certifications such as A+, N+ or similar with 3-4 years' experience in IT Support / Helpdesk with basic proficiency of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive) and experience of Networking fundamentals and have good troubleshooting and communication skills. Any experience with Active Directory / Azure AD and Asset Management tools DUTIES: End-User Support - Provide first-line support (hardware, software, network issues). Log and manage Helpdesk tickets. Troubleshoot common issues and provide timely user feedback. Microsoft 365 Support - Assist with user setup (accounts, licensing, email, Teams). Basic troubleshooting (Outlook, Teams, OneDrive). Support Copilot rollout and basic user guidance. ​​​​​​​Device & Asset Management - Prepare and configure devices for new staff. Maintain Asset Register (e.g., Lansweeper). Assist with hardware upgrades and replacements. ​​​​​​​Basic Network Support - Assist with Wi-Fi and connectivity troubleshooting. Perform basic site checks. Escalate complex issues when required. ​​​​​​​Project Support - Assist with IT projects (office setups, upgrades, migrations). Follow structured processes and documentation. ​​​​​​​Security & Compliance - Adhere to IT security policies. Assist with antivirus checks and updates. Report suspicious activity. REQUIREMENTS: Relevant Certifications (A+, N+, etc.). 3-4 Years experience in IT Support / Helpdesk. Basic knowledge of: Windows 10/11 Microsoft 365 (Outlook, Teams, OneDrive) Networking fundamentals Good troubleshooting and communication skills. Advantageous - Exposure to Active Directory / Azure AD. Experience with Asset Management tools. ATTRIBUTES: Willingness to learn and take initiative. Strong user communication skills. Structured and process driven. Reliable and accountable.