Key Account Officer

About the role As a Key Account Manager, you will be Moniepoint's relationship owner for an assigned portfolio of important businesses. You will get to know how each customer operates, build trust with the people who make decisions, and help them get value from Moniepoint's products. You will monitor account performance, spot risks early and coordinate the right teams to resolve issues. You will also identify opportunities to help customers grow through products that meet their needs. This is a hands-on role that combines customer engagement, field visits, commercial judgment and dependable follow-through. What you'll get to do Build active relationships with assigned businesses and understand their locations, decision makers, priorities, product usage and revenue contribution. Maintain the required contact and visit cadence, recording material conversations, commitments and next steps. Monitor revenue, transaction activity and product usage; investigate unusual changes and raise potential risks early. Identify customer needs, introduce relevant Moniepoint products and qualify opportunities before involving product specialists. Work with Business Relationship Managers (BRMs) and internal teams to coordinate onboarding, training, product adoption and service recovery. Keep customers informed during escalations, follow through with the teams responsible and confirm that issues are resolved. Maintain accurate CRM profiles, stakeholder maps, opportunities, risks and action plans. Share useful competitor and market intelligence with your State or Regional Lead. Support local engagement for strategic accounts under the direction of their primary strategic account owner. Qualifications Bachelor's degree At least 3 years of experience in B2B account management, banking, fintech, payments, customer success or field sales. A track record of managing a customer portfolio and meeting commercial or service goals. Confidence working with performance data, CRM tools, structured customer meetings and field visits. A relevant tertiary qualification or equivalent practical experience. Strong communication, problem-solving and negotiation skills. The ability to take ownership of customer issues and follow through across multiple teams. Relevant Skills: Key account and relationship management Customer retention and growth Product adoption and opportunity identification Data analysis and CRM management Issue resolution and escalation Stakeholder management Field engagement and customer communication. What we can offer you Culture -We put our people first and prioritize the well-being of every team member. We've built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. Compensation - You'll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. What to expect in the hiring process A preliminary phone call with the recruiter An interview with one of our credit business leads A behavioral and technical interview with a member of the Executive team.