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Loan Officer

HRD Solutions Ltd
Full-time
On-site
Lagos Lagos Nigeria

The position

The Loan Officer will report to the Field Sales Team Lead and have overall

responsibility for driving sales and expanding the customer base by visiting potential clients

in person. This role involves building strong relationships, understanding customer needs,

and presenting suitable products or services. The Loan Officer will work closely with

the Sales Manager to achieve sales targets and contribute to the overall growth of the

company.

In this role, you will

∙Meet required MoM financial targets/sales budgets.

∙Meet performance, KPIs, service level, quality standards, and customer satisfaction.

∙Provide correct and complete information to customers on the organization’s

products and services.

∙Convert potential customers into sales.

∙Ensure correct and complete documentation of customer interactions according to

standard operating procedures.

∙Timely provision of required activities, reports, feedback, or information (Call memo

and other activities reporting).

∙Provide feedback on processes, products, and procedures for business

improvement.

∙Strict adherence to company guidelines, policies, procedures, and processes.

∙Update job knowledge: attend mandatory training and development sessions to stay

updated on product/service/company.

We are looking for people with:

∙Minimum of 2 years of experience in consumer finance, lending, or Microfinance

sales positions.

∙A Bachelors’ degree from an accredited university.

∙Must have completed NYSC.

∙Great in-depth knowledge for Market penetration

∙High-energy, creative thinking and a demonstrated history of driving results

∙High level of attention to detail

∙Collaborative mindset, excellent communication and presentation skills

  • Proven working experience as a Loan Officer
  • Familiarity with computers and banking applications/software
  • Solid understanding of direct/indirect lending products and practices
  • Excellent communication and interpersonal skills
  • Customer satisfaction orientation and sales competencies
  • Ability to work in a goal oriented environment
  • BSC degree in finance, economics or a related field