Luxury Retail Manager

Job Summary As the Retail Manager, you will oversee daily store operations, drive sales and profitability, manage the retail team, and ensure an exceptional customer experience in line with the brand's standards. Responsibilities Oversee daily retail operations, store performance, merchandising, inventory levels, and customer experience. Develop and execute sales strategies, budgets, targets, and promotional activities to drive revenue and profitability. Monitor sales performance and KPIs, analyse trends, and identify opportunities to improve underperforming brands and products. Manage and develop the retail team, ensuring compliance with company policies, procedures, health, safety, and operational standards. Manage customer complaints and coordinate with management, buyers, vendors, and other stakeholders to support business growth and store performance. Requirements Bachelor's Degree or HND in Marketing, Business Administration, or a related field. Minimum of 5 years' experience in retail management, preferably within the luxury, fashion, lifestyle, or premium retail industry. Strong knowledge of retail operations, sales management, merchandising, inventory management, and performance monitoring. Proficiency in Microsoft Office and sales/retail management software, with strong data analysis and reporting skills. Strong leadership, communication, negotiation, organisation, and problem-solving skills. Professional certification is an added advantage.