Mall Manager

Location: Kahawa West, along Kamiti Road, Nairobi A reputable shopping mall located along Kamiti Road, Kahawa West, is seeking a qualified, experienced, and results-driven Mall Manager to oversee mall operations, tenant relations, leasing, and overall business performance. KEY RESPONSIBILITIES Oversee daily mall operations and ensure smooth running of all facilities. Source new tenants, negotiate leases, and manage tenant relationships. Monitor rent collection, rental arrears, and tenant retention. Develop and implement marketing strategies to attract shoppers and tenants. Supervise security, cleaning, maintenance, and other facility management services. Manage budgets, operational costs, and financial performance. Handle customer complaints and resolve tenant-related issues. Ensure compliance with relevant safety regulations and operational standards. Prepare regular management reports and recommend improvements to mall performance. QUALIFICATIONS & REQUIREMENTS At least 7 years of proven experience managing a shopping mall, commercial centre, or similar property. Diploma or degree in Business Management, Business Administration, Commerce, or an equivalent qualification. Demonstrated experience in tenant sourcing, leasing, rent collection, and tenant retention. Strong leadership, operational management, and customer service skills. Good understanding of mall marketing, security, maintenance, and facilities management. High integrity, excellent communication, and strong negotiation skills. Must be willing and available to work in Kahawa West, Nairobi.