Requirements:
BSc/BA/KNQA
1 year experience in customer service
Excellent oral and written communication skills as well as interpersonal skills; ability to work with staff at all levels
Ability to work in a team and individually to achieve goals.
Establish and foster positive working relationships
Main Missions :
Attending to clients at respective posting (i.e. pass back, biometrics etc)
Querying and ensuring applicants provide all required documents as stipulated in the checklist
Refer unresolved applicant grievances to the designated supervisor
Confer with applicants (by telephone or fact to face) to provide information about VISA applications
Addressing Grievance Problems and Resolve applicants servicing
Report Preparation
Obtain and examine all relevant information/documents presented by applicants
Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
Maintain a clean desk/workstation always
Maintain floor order from applicants at all-time directing the to the respective station next
Support the provision of healthy and safe working environment through good interpersonal and team practices
Ensure that the entire visa application process is completed within the mandated Turn Around Time
Carry out any duties assigned by your Line Manager