Operations Manager

About the Role Dokitami is looking for a highly organised, proactive, and execution-focused Operations Manager to oversee the day-to-day operations of the business. The Operations Manager will coordinate orders, inventory, logistics, deliveries, office operations, staff activities, client fulfilment, and operational problem-solving. The ideal candidate must be able to move quickly, pay close attention to detail, take ownership, and ensure that nothing falls through the cracks. Dokitami_Operations_Manager_SOP. Key Responsibilities Manage daily operational activities and coordinate the Operations Team. Monitor incoming, pending, dispatched, delivered, and failed orders. Verify order and payment information before fulfilment. Ensure orders are accurately prepared and dispatched on schedule. Coordinate couriers, logistics partners, pickups, deliveries, and tracking. Resolve failed deliveries and other logistics issues promptly. Monitor domestic and international shipments. Manage inventory, conduct stock counts, and investigate discrepancies. Monitor low-stock items and coordinate replenishment. Coordinate nurse visits and ensure proper documentation. Maintain a clean, organised, safe, and professional office environment. Supervise Operations staff, including attendance, productivity, task completion, and SOP compliance. Support Sales & Communication with order, payment, inventory, delivery, and fulfilment information. Monitor sales attribution and support daily sales and commission administration where authorised. Handle operational complaints and ensure timely resolution. Document operational incidents, expenses, inventory movements, deliveries, and other operational activities. Monitor operational KPIs and prepare daily, weekly, and monthly reports. Identify recurring operational problems and recommend process improvements. Coordinate with HR, Sales & Communication, Business Development & Partnerships, Creative/Medical Communications, and Management. Escalate major operational, financial, inventory, security, safety, confidentiality, or fulfilment issues promptly. Dokitami_Operations_Manager_SOP Key Performance Areas Success in this role will be measured by: Order fulfilment speed and accuracy. On-time dispatch and delivery performance. Inventory accuracy and stock availability. Reduction of operational errors and unresolved issues. Courier and logistics performance. Office readiness and operational standards. Team attendance, productivity, and SOP compliance. Client complaint resolution. Accuracy of operational documentation and reporting. Dokitami_Operations_Manager_SOP… What We Are Looking For Strong organisational and coordination skills. Excellent attention to detail. Ability to manage multiple tasks and priorities simultaneously. Strong problem-solving and decision-making ability. Ability to supervise and hold team members accountable. Excellent communication and follow-through. Ability to work effectively under pressure. Strong ownership mentality and proactive approach to work. Ability to work independently without waiting for instructions on routine matters. High level of integrity and confidentiality. Ability to maintain accurate records and documentation. Comfortable working in a fast-paced, fully on-site environment. The Ideal Candidate: The ideal candidate is not simply someone who can supervise tasks. We need someone who can see a problem, take ownership, coordinate the right people, resolve it, document it, and prevent it from happening again. Our operating principle is: Receive → Verify → Prepare → Dispatch → Track → Resolve → Complete → Document. Dokitami_Operations_Manager_SOP. Professional Standard We are looking for someone who is: Organised Fast Accurate Proactive Accountable Detail-Oriented Calm Under Pressure Solution-Focused.