Operations Manager

Key Responsibilities: Oversee day-to-day marketplace operations and order fulfilment Lead shopper onboarding, training, scheduling, and performance management Coordinate retail partner onboarding and operational readiness Improve fulfilment quality, order accuracy, substitutions, and delivery performance Develop and document SOPs and operational processes Lead continuous improvement initiatives that improve speed, quality, and cost efficiency Develop and monitor operational KPIs and dashboards Use data and operational insights to improve business performance Work closely with Product, Engineering, Customer Care, Business Development, Finance, Marketing, and People Preferred Background: Experience in technology, e-commerce, grocery delivery, logistics, mobility, retail operations, or marketplace businesses is an advantage. Familiarity with operational analytics, fulfilment, last-mile delivery, process improvement, and distributed team management is also valuable.