Operations Supervisor

We're looking for an Operations Supervisor to lead a team of 12-18 employees, drive operational excellence, and deliver world-class customer experiences. What You'll Do Lead, coach, and motivate a team to achieve performance and quality goals Manage daily operations, staffing, service levels, and customer satisfaction Foster a culture of accountability, engagement, and continuous improvement Collaborate with Quality, Training, and Recruiting teams Provide ongoing feedback, recognition, and development opportunities Drive retention strategies and team performance What We're Looking For Leadership experience in customer service or contact center environments (preferred) Strong communication and problem-solving skills Positive, solution-oriented mindset Ability to multitask and perform in a fast-paced environment Passion for coaching, mentoring, and developing people Advanced level of English (C1-C2)