Outbound Team Lead - Jumia (Full Time)

<div class="content-intro"><p><strong>About Jumia</strong>:</p> <p>Jumia&nbsp;is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.</p> <p>Jumia is built around a marketplace and supported by a proprietary logistics business&nbsp;<strong>[Jumia Logistics]</strong>&nbsp;and a digital payment and fintech platform&nbsp;<strong>[Jumia Pay]</strong>. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.</p> <p>In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.</p></div><p class="font-claude-response-body break-words whitespace-normal"><strong>Job Overview</strong><br>The Outbound Team Lead manages the pick, pack, and dispatch process at Jumia's fulfillment center, ensuring packing materials are used efficiently, outbound KPIs are met, and orders are shipped accurately and on time, while leading and developing the outbound team.</p> <p class="font-claude-response-body break-words whitespace-normal"><strong>What You Will Be Doing</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage the usage of packing materials and ensure usage matches dispatched orders.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Create and develop packaging guidelines for each category of items.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage weekly cycle counts for packing materials, minimizing waste.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage same-day delivery coordination with the inventory team to ensure 100% of orders are shipped.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Plan capacity in line with weekly volume projections and manage the projection, utilization, and storage of packaging materials.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Confirm all shipping and picking deadlines and priority cut-off times are consistently met.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Achieve 100% of outbound KPIs; monitor KPIs to track success and recurring problems.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Track and maintain productivity standards for each associate, ensuring special instructions are followed and appropriate picking/packing methods are used.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Control miss-shipments and backorders, locating missing products as needed.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Audit outbound products, and shipment accuracy.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Audit all investigation cases and ensure they do not exceed SLA.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Audit team attendance, and working performance</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Update the team schedule weekly to match expected order volume.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Provide constructive insight and feedback to management when targets are not reached, and daily reporting on output.</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>What We Are Looking For</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Bachelor's degree in a related field is preferred.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience in warehousing, outbound operations, or order management, including some experience in a supervisory or team lead capacity.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Background experience in QA management is preferred.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Proficient in Microsoft Office (Excel, PowerPoint, Word, Email, Internet, etc.); proficient in Google Office Suite (Drive, Sheets, Docs, Gmail, etc.).</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Proven ability to deploy and prioritize workforce effectively to meet daily and same-day shipping targets.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience identifying deficiencies in outbound systems and processes, with the ability to propose and implement efficiency improvements.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong attention to detail and high level of accuracy and precision under pressure.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent communication skills (written and verbal), with the ability to manage and motivate a diverse team.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Willingness to work overtime from time to time as mutually agreed.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Must have NYSC certificate or possess a valid exemption letter&nbsp;</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" style="font-weight: bold;"><strong>Candidate must be based in Abuja.</strong></li> </ul> <p>&nbsp;</p><div class="content-conclusion"><p><strong>We Offer</strong>:</p> <ul> <li>A unique experience in an entrepreneurial, yet structured environment</li> <li>A unique opportunity of having strong impact in building the African e-commerce sector</li> <li>The opportunity to become part of a highly professional and dynamic team</li> <li>An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders</li> </ul> <div>&nbsp;</div> <div><span style="font-size: 10pt;"><em>Please ensure to only apply for jobs with Jumia through our official website.</em></span></div> <div><span style="font-size: 10pt;"><em>Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.</em></span></div></div>