Porter

Job Advert Summary To provide exceptional guest service through efficient handling of guest luggage, maintaining the appearance of front-office areas, and ensuring a welcoming, safe, and smooth guest experience, especially during night shifts. Minimum Requirements Excellent communication skills Fluent in English - written and verbal Strong customer service orientation Ability to remain calm under pressure and prioritize tasks Team player with a positive attitude Dependable and trustworthy, always acting in the best interest of the company Flexible to work shifts, weekends, and public holidays Duties and Responsibilities Uphold all company policies, procedures, and standard operating procedures (SOPs) Deliver prompt and professional assistance to guest requests and concerns Maintain the cleanliness and presentation of front office areas Assist with luggage handling during guest arrivals and departures Support the rooming of guests when necessary Liaise with Duty Managers to arrange taxis and other guest transport needs Secure and tag guest luggage, ensuring proper storage and tracking Personalize guest service by learning and using guest names Promote hotel services and facilities through accurate product knowledge Handle guest queries or escalate them to reception as required Stay informed about VIPs, groups, and special events daily Follow end-of-shift procedures in line with company standards Perform additional duties as requested by management Deadline:16th October,2026