Prestige Banking Relationship Banker

Job Description

We are looking for a Relationship Banker to acquire, grow and retain clients in Prestige Banking, part of Private Banking within Personal and Private Banking South Africa. This is a dynamic sales role, and you own the client journey from acquisition through to growth: securing new clients, deepening relationships through cross-pillar solutions, raising product uptake across lending, transactional and digital banking, and growing the portfolio against allocated growth budgets, through structured needs analyses and exceptional relationship management.

Key responsibilities:

• Acquire new Prestige Banking clients through proactive prospecting, referrals and lead management, converting them into fully onboarded, active clients in line with growth budgets
• Deepen every relationship through cross-pillar solutions, raising product holding across lending, transactional and digital banking and growing balance sheet and client contribution against allocated budgets
• Conduct structured needs analyses and lead proactive holistic client reviews to identify the next opportunity for the client and the bank, retaining the portfolio through consistent service and resolution of service gaps
• Work with specialist teams to convert wealth, investment and fiduciary opportunities, such as Trust, Estate Planning and Insure, into client solutions
• Recommend lending structures from the client credit profile, prepare quality credit applications and act on client instructions within the defined mandate, keeping the portfolio compliant

Qualifications

• Bachelor’s Degree or Advanced Diploma (NQF 7 FAIS-recognised qualification or higher) in a field related to the role
• FAIS Representative
• Valid driver’s licence and mobility to travel to client sites

Experience required:

• 3 to 4 years’ experience in sales, service and relationship management in financial services, including at least 1 year managing a portfolio in a private, prestige, premium or wealth banking environment
• Proven sales track record, evidencing targets achieved, new clients acquired and growth in products held per client
• Client acquisition and business development experience, including prospecting, referral and lead pipeline management, and converting prospects into onboarded clients
• Proven ability to deepen product uptake across lending, transactional and digital banking within a client portfolio
• Face-to-face client engagement, supported by client relationship management systems and portfolio analytics to prioritise engagement and track performance
• Experience partnering with specialist teams to identify and deliver wealth, investment and fiduciary solutions
• Experience preparing credit applications, with a working understanding of client balance sheets, affordability, lending structures and the National Credit Act

Behavioural competencies:

• Establishing Rapport and Understanding People
• Seizing Opportunities and Convincing People
• Examining Information and Interpreting Data
• Articulating Information and Conveying Self-Confidence
• Making Decisions
• Providing Insights

Technical competencies:

• Client Acquisition and Client Retention
• Client Servicing and Service Gap Resolution
• Customer Understanding and Product Uptake
• Credit Application and Balance Sheet Understanding
• Banking Process and Procedures, and Mandate Management
• Risk Identification and Risk Awareness

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.