Product & Channel Operations Lead

RESPONSIBILITIES Gather operational requirements, coordinate system configuration, manage UAT, and resolve issues before and after go-live with software providers and internal teams. Identify, onboard, and train partner retail shops and promoters on installment plans, eligibility, payment processes, and operational readiness. Support customer deposit structures, daily repayment plans, shop incentives, and local marketing campaigns while tracking sales conversion and adoption. Establish customer service standards and scripts, address recurring complaints, track weekly performance KPIs, and deliver management reports. Coordinate daily business operations, foster cross- functional collaboration, and step in as Deputy Business Head when required. Send your cv to: Strategy Requirements Bachelor's degree in Business Administration, Finance, Operations Management, IT, or a relate field. 5-7 years of relevant experience in Fintech, phone financing, PAYG financing, or mobile phone retail operations. Proven experience with system rollouts/product implementations, team supervision, and a deep understanding of Kenya's mobile retail market and customer payment behaviors. Fluent in English and Kiswahili.