Product Operations Manager

Summary
Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet. We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.

We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.
We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.

Role Overview
As we continue to expand our operations, we are looking for a dynamic Product Operations Manager to drive market growth, operational efficiency, and strategic initiatives across multiple markets. In this role, you will play a critical role in Kuda’s growth strategy. You will be responsible for planning, executing, and optimizing business expansion initiatives, ensuring operational efficiency, and identifying high-growth opportunities across multiple regions. This role requires strong analytical, operational, and project management skills to navigate market entry challenges and build strategic partnerships.

Key Responsibilities
Market Expansion & Business Growth

• Develop and execute market entry strategies for Kuda in new and existing regions, ensuring alignment with regulatory requirements and local business dynamics. 
• Conduct market research to identify potential business opportunities, customer needs, and competitive trends across various geographies. 
• Build and manage relationships with key stakeholders, including regulators, partners, and industry players, to drive Kuda’s growth. 
• Collaborate with internal teams to tailor Kuda’s products and services to different markets. 

Operations & Process Optimization 

• Oversee and improve operational workflows to ensure efficient service delivery and customer satisfaction.
• Work closely with cross-functional teams (Product, Compliance, and Customer Support) to ensure seamless execution of expansion plans. 
• Identify and implement process automation and optimization strategies to improve operational efficiency. 

Strategic Initiatives & Execution

• Support high-impact projects, including product launches, partnerships, and new service rollouts across multiple markets.
• Analyze key business metrics and develop data-driven insights to enhance business performance.
• Assist in the formulation of financial and operational models to support expansion initiatives

Required Qualifications & Experience

• Bachelor’s degree in Business Administration, Economics, Finance, or a related field. A Master’s degree is a plus.  
• 3+ years of experience in business operations, expansion, strategy, or a related field, preferably in fintech, banking, or financial services.
• Strong understanding of financial landscapes across multiple African markets, including banking regulations, payment systems, and market dynamics. 
• Proven experience in market entry, business growth strategies, and operational execution. 
• Excellent analytical skills with the ability to leverage data for decision-making. 
• Strong project management skills, with experience managing cross-functional teams. 
• Excellent communication and stakeholder management abilities. 
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

💜A great and upbeat work environment populated by a multinational team

📈Career development & growth

💒 We are advocates of work-life balance, working in a hybrid in office schedule

😁Competitive annual leave plus bank holidays

🎁Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)

✅ Perkbox OR YuLife - reward application

🥇Award winning L&D training

🏃‍♀️Goalr - employee wellness app

Kuda are proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.

We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.